Job Summary
Our client, an industrial supply company in Chicago, part of Fortune 500, is looking for a seasoned Application Support Administrator to provide tier 3 support for internal auditing software as well as server-side administration
Job Responsibilities
– Provide technical support to internal clients regarding the resolution of software and operating system issues via phone or remote access for all supported applications
– Analyzes client issues to determine if a resolution can be found on the initial call or if developer level support is required
– Provides support for installs/upgrades and assists in all technical issues. (i.e. performance, security, configuration, etc.)
– Effectively troubleshoots, replicates, and develops workarounds for client issues
– Documents and communicates the results to the internal client and/or development teams
– Familiarity with various forms of authentication and identity management solutions such as Optimal, Active Directory and Enterprise Directory
– Assists in developing internal documentation to support new features and procedures for software enhancements
Knowledge, Skills and abilities
– Experience with configuration/administration of Microsoft SQL Server 2014 and above
– Experience with writing SQL scripts
– Effective verbal and written communication skills including active listening skills and skills in presenting findings and recommendations
– Exceptional multi-tasking and organizational skills with excellent attention to detail
– Robust troubleshooting skills
– Effectively work in a team environment and independently
– Must have excellent customer service skills
– Familiar with Kubernetes clusters and Docker containers
– Basic Linux administration, CentOS, Ubuntu and Alpine
– Familiar with Azure Portal Administration
Qualifications
– 4+ years of IT Support experience, preferably in a financial auditing field
– Intermediate/Advanced knowledge of Microsoft SQL, Windows Server
– Basic knowledge of IIS