Werben HR

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Business Operations Manager, Palermo, CABA ID 100/782

9 Jun 2021  
Business Operations  

The Business Operations Manager leads the production team in Argentina that collaborates with clients.. The BOM determine staffing and create and execute plans for their team that motivate, train, guide, and deliver excellence for our clients. The BOM is accountable for the successful operating performance across all lines of business within their business unit, and partners with the rest of the Managers (QA, DEV, Content, Analytics) on all operational matters This role analyses and improves organizational processes, and works to safeguard quality, productivity and efficiency throughout our production cycles. We’re looking for an entrepreneurial soul that is a stellar problem solver, has a solid digital marketing background and is able to understand business needs.


Internal: Production Team

  • Lead and mentor the project management team.
  • Collaborate with the team to drive multiple large-scale projects to completion including websites, banners, emails, content and more.
  • Ensure customer requirements are met in a timely manner and manage workloads in order to meet goals and deadlines
  • Prepare budgets, schedules, and other organizational reports as needed
  • Develop program and operational models including staffing plans, hierarchy models, communication strategy, tool definition and usage, assumptions, etc.
  • Track project/program performance, specifically to analyze the successful completion of short (and long) term goals.


External: Client Management and New Business


  • Strategic point of contact for senior clients and establish strong relationships; understand business needs, identify pain points and map a fitting way of working.
  • Contribute to client’s business growth by identifying new opportunities.
  • Lead new business efforts and determine the optimal staffing assignments for new initiatives.
  • Lead and support pitches and presentations for new business purposes.
  • Work with the management team to bring creative solutions to prospective clients and to build the business of current clients

Workflows, systems and tooling


  • Pinpoint wonderful workflows and choose the right tools and software per project.
  • Define production strategies, write up workflows and dig deep into tooling and system solutions.
  • Audit and streamline processes and help to introduce new software if needed.
  • Improves existing systems, process and policies and investigate automation where possible.
  • Develop plans to increase efficiency and reduce costs




  • Have a background in project management, production or operations.
  • Solid understanding of digital marketing: web development, design, banners, emails, content, analytics and more.
  • Excellent communication skills with the ability to develop plans, build presentations, and confidently present them in a professional and effective manner.
  • Ability to communicate information, whether technical or non-technical, to clients and employees in a clear and concise manner.
  • Excellent organizational skills and a very high level of attention to detail to include defining, tracking, recording, documenting all processes and procedures.
  • Constantly searches for and proposes process efficiencies
  • Comfort navigating complex organizations with multiple stakeholders.
  • Exceptional written and spoken English to be able to work with our clients and MRM teams across our global network.


location: palermo, CABA