Para importante grupo alimenticio, líder en su rubro, estamos buscando un Analista SAP Sr/coordinator con concimientos de FICO/ ECC 6. Deberas contar con inglés intermedio/avanzado, ya que estarás reportando directamente a Brasil

You will be responsible for ensuring high quality SAP applications services (this includes all products within the SAP footprint and all interfaces to non-SAP applications) Be responsible for service management, applications management, incident management and change management for the SAP applications and adherence to SLA´s. Provide specialist level functional knowledge for SAP support in the FICO modules of ECC 6. ( Exclusive) 

Principal Accountabilities:

 Ensure that appropriate action is taken to investigate and resolve incidents and problems
in systems and services.
Issues may be resolved by providing advice or training to users about a SAP application's
functionality, correct operation or constraints, by devising work-arounds, correcting faults,
making general or site-specific modifications, updating system documentation,
manipulating data, or defining enhancements – often in close collaboration with the
technical teams and/or with colleagues specializing in different areas.
 Ensure that incidents and problems are fully documented within the relevant reporting
system (SOLMAN)
 Project initiation documents defining high-level scope, describing the project's objectives
and defining the costs and benefits associated with requested changes
 Work closely with business users, understand their processes and help them map those
processes to IT applications.
 Work closely with other leaders to improve ability to deliver new capabilities and
maximize the value received from existing applications
 Work closely with managers to balance the requirements of the functional owners with
planning, priority and budget.
 Work with Global Business partners and delivery work streams to communicate business
objectives and requirements, make decisions on delivery options and produce delivery
costs and timescales.
 Coordinates the implementation of agreed remedies and preventative measures
 Work closely with the IT Director to align activities and best practice. Weekly reports will
be produced showing progress against outstanding milestones, status, resource
requirements, issues, risks and dependencies.
 Responsible to analyze statistics or other data to determine the level of service and write
reports analyzing the service that team provides.
 Work closely with the ICT team to determine the SAP applications roadmap and service
delivery processes
 Responsible to handle customer complaints or any major incidents
 Responsible to lead or supervise a team of 3 analysts

We Required:
 Semi Senior functional knowledge in SAP FICO module.
 Good knowledge of other SAP products and functionality.
 Good knowledge and understanding of system development lifecycle and its implications
on BAU service
 Good knowledge and understanding of incident management protocols and procedures
 Have excellent relationship management skills
 Demonstrated leadership and management skills.
 Strong written and oral communication skills and an open communication style
 Strong customer service orientation
 Experience of working in a team-oriented, collaborative environment

We Offer:

• OSDE310
• Bono anual ( 10%)
• Almuerzo pago
• Flexibilidad
• 3 semanas de vacaciones ( La semana luego del 23 de Diciembre, las oficinas permanecen cerradas)
• Descuentos en productos de la compañía
• Dia de cumpleaños libre
• Flex time
• Viernes Flex
• Gimnasio

Location: Martinez, GBA Norte