Knowledge and Skills Requirements:
- The Functional Support Lead will work mainly on Finance Incidents, Service request, CR’s, PRB’s. Worked in multi-team/cultural environment and has global exposure. Planing the deliverables proactively, following up with different stakeholders via meeting and driving the deliverables.
- Working and coordinating closely with the Service Manager regarding service performance for their own functional area, agreeing action plans with the AMS functional team, as required, to help prioritize incident backlog and develop demand plans for the delivery of service requests, maintenance requests and enhancement requests.
- One of the most fundamental areas of the Mercury solution is Service Delivery Finance (FIN) which includes New General Ledger and Vendor Invoice Management. Based on this scope, the FIN Service Delivery Manager is required to have relevant, similar experience from the following areas of SAP:
Finance SAP Modules: GL, AP, Treasury, DMEE, AR, FA, TAX, ONESOURCE
Business Process: R2R, S2P
Finance Book Close Process:
Understanding of book close process in Core Finance.
Month END & Year END Close process in SAP.
VIM: Invoicing PO & Non-PO based, Scanning, OCR, ICC/BCC
Support Activity: Service Now, Change process: Incident , Service request and Enhancements process
Localization configuration in SAP for Latin America (North & South)
Good understanding & Fluent Communication as MST is spread across the Globe.